Frequently asked questions

Contact: info@jillhotchkiss.com

General Information

Is Framing Available ?

Framing is available upon request. Please place the order first and then reach out with your order number. Then we can discuss framing and payment options.

Can I Cancel My Order?

Any cancellation requests must be made within 24 hours of placing an order.

Returns/Exchange Policy

Each piece is custom made to order so all sales are final. We cannot accept returns or exchanges on any products unless there is damage in shipping or defect in the product.

Damaged Artwork

Damaged returns must be made within 15 days of receipt and must be approved prior to return shipping; shipping costs and adjustments, such as cut fees will not be reimbursed. Please inspect orders immediately on arrival and contact with any claims.

SHIPPING INFORMATION

Domestic Shipping within the United States (International Shipping is available)

Shipping is provided within the United States. All orders will be packaged and shipped within 7-14 business days.

International shipping is available. Please email directly and a custom order will be created. If for any reason there is a delay in processing, the customer will be directly notified.

All orders are delivered through USPS/ FEDEX/ UPS. Shipping Includes tracking, and professional packaging. If you would like to arrange to pick up from the studio or if would like to inquire about an alternate delivery method, please contact via email directly.